Step 1: Planning
◦ Customized one-on-one coaching or on-site workshops
Step 2: Implementation
◦ Leadership skills – descriptions and discussions
◦ Rehearsal of skills to achieve mastery
◦ Objective and non-judgmental feedback
◦ Practical educational handouts
◦ Pocket-size instructional cards
◦ Confidential summaries
Step 3: Results
◦ Automatic leadership skills, whatever the situation